Shipping Rates
Shipping rates are calculated based on UPS and USPS commercial rates and will be displayed in your cart or at checkout after entering your shipping address. If your order requires special shipping arrangements, please contact us prior to purchase for a custom quote.
Processing Time
Orders containing in-stock items are typically processed and shipped within one (1) to three (3) business days. Processing times may vary during holidays or peak periods. During preorders and special promotions, orders may take additional time to process before shipping due to high order volume.
Shipping Locations
We ship to addresses within the continental United States, Alaska, Hawaii, U.S. Territories, and APO/FPO military addresses. We do not ship internationally.
Orders going to PO boxes and APO/FPO addresses ship via USPS only. Please provide a street address if you'd like to choose UPS.
Product Shipping Restrictions
Some products, including aerosols and certain liquids, are classified as hazardous materials by carriers and can't be shipped by air. These items may have limited shipping options, longer transit times, or may be unavailable for delivery to Alaska, Hawaii, U.S. Territories, or APO/FPO addresses. Available shipping options for your order will be shown at checkout.
Free Shipping Promotion
Free Shipping is valid only for delivery addresses within the continental United States. This offer excludes Alaska, Hawaii, Puerto Rico, the U.S. Virgin Islands, Guam, all other U.S. Territories, and APO/FPO military addresses.
Free Shipping promotions cannot be combined with any other discounts or offers unless explicitly stated.
Carriers
Orders are shipped via USPS or UPS, depending on package size, weight, contents, and destination.
Delivery & Tracking
Once your order ships, the carrier assigns an estimated delivery date, which will appear in your tracking information. This date is an estimate only and is not guaranteed. Packages are generally delivered by the end of the day on the scheduled delivery date. Tracking information will be available within 24–48 hours after the shipment is made. For the most accurate delivery updates, please refer directly to your tracking link.
Delays
We are not responsible for delivery delays caused by the carrier, inclement weather, natural disasters, incorrect or incomplete addresses, or other circumstances beyond our control.
Address Accuracy & Changes
Customers are responsible for ensuring that the shipping address provided at checkout is accurate, complete, and secure for package delivery. If you need to change your address, please contact us as soon as possible. We can update addresses only for orders that have not yet shipped.
If a package is returned to us due to an incorrect or incomplete address, or because it was refused or left unclaimed, the customer is responsible for the cost of reshipping. Refunds for returned packages may be subject to the deduction of the original shipping cost.
Lost Packages & Signature Required Services
SOFT99 USA is not responsible for lost, stolen, or missing packages once they have been marked as delivered by the carrier when shipped without Signature Required service.
For added protection against loss or theft, we offer the following Signature Required shipping options at checkout:
- USPS Ground Advantage Signature Required
- USPS Priority Mail Signature Required
- UPS Ground Signature Required
Loss protection is available only for orders shipped using one of these Signature Required services. If a package shipped with Signature Required service is lost in transit, please contact us within 72 hours of the estimated delivery date. SOFT99 USA will work with the carrier to investigate the shipment and, if the claim is approved, provide a replacement or other appropriate resolution.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, leaking, or contains incorrect or missing items, please contact us within 72 hours of delivery. Include your order number and clear photos of the item(s), the packaging, and the shipping label. Please keep all packaging until your claim is resolved, as the carrier may require it for inspection. Claims submitted after this period may not be eligible for a replacement or refund.
Contact Us
For questions about shipping, delivery, or an existing order, please contact us at info@soft99usa.com